Refund Policy
At Makester, we want you to be completely satisfied with your candle purchase. If you're not feeling the spark, we're here to help.
Return Eligibility
- You may return most candles within 180 days of delivery for a full refund.
- Candles must be unused, unlit, and in their original packaging.
- All original labels, tags, and protective wrappings must be intact.
- The candle and its packaging must be in the same condition as when you received it.
How to Return a Candle
1. Initiate Your Return: Email support@makester.co.uk to start your return.
2. Package Your Return: Place the candle(s) in their original packaging, ensuring they are well-protected for shipping. Include the original packing slip or a printed copy of your return confirmation.
3. Ship Your Return: Affix the return label to your package and drop it off at any post office and pay the return postage. We recommend using a padded envelope or box to prevent damage during transit.
4. Return Address: Makester Ltd 4-6 Parkside Ringwood, BH24 3SQ
Refund Process
- Once we receive and inspect your return, we'll send you an email to notify you that we've received your returned candle(s).
- Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Late or Missing Refunds
If you've waited 7 business days and still have not received your refund, please contact our customer service team.
Exchanges
We do not offer direct exchanges. If you need a different candle scent or design, please return the original item for a refund and place a new order for the desired candle.
Questions?
If you have any questions about our return policy or need assistance, please don't hesitate to contact us:
Email: support@makester.co.uk
We will respond within 1 business day.
Phone: 01425 209777 Available 9am - 5pm Monday - Friday