Delivery
At Makester, we strive to get your candles to you as quickly and safely as possible. Here's everything you need to know about our delivery process.
Handling Time
- Orders placed before 4pm on business days are dispatched the same day.
- Orders placed after 4pm will be dispatched on the next business day.
Shipping Options and Prices
We offer the following shipping options:
-
48 Hour Tracked
- Price: £3.99 orders under £50.
- Free delivery on all orders over £50.
- Estimated delivery time: 2-3 business days
-
24 Hour Tracked
- Price: £4.99
- Estimated delivery time: 1-2 business days
Please note: Shipping times are estimates and may vary depending on your location.
Courier Information
We use a Royal Mail fully tracked service for all our deliveries.
Tracking Your Package
Once your order has been dispatched, you will receive an email with your tracking number. You can use this number to track your package on the Royal Mail website: Royal Mail Tracking
Undelivered Items
If your package shows as delivered but you haven't received it:
- Check with neighbours and around your property for any safe places where the package might have been left.
- Wait 24 hours, as sometimes tracking can update before the package is actually delivered.
- If you still haven't received your package after 24 hours, please contact us at support@makester.co.uk. We'll work with Royal Mail to locate your package or arrange for a replacement if necessary.
International Shipping
Currently, we only ship within the UK. We apologize for any inconvenience this may cause.
Questions?
If you have any questions about shipping that aren't answered here, please don't hesitate to contact us at support@makester.co.uk. We're here to help!
For information about returns, please see our Refund Policy.